Eternity
Eternity
Product Description
A cosmic-inspired black case featuring a glowing black hole with the text: “Murphy’s Law – The more you fear something, the more likely it will happen.” A deep and thought-provoking design for space enthusiasts.
• Dual-layer Design: Soft silicone interior paired with a tough hard shell exterior for maximum shock absorption
• 360° Protection: Full coverage that shields your phone from everyday drops, bumps, and scratches
• Screen & Camera Safety: Raised bezels provide added protection to keep your screen and camera scratch-free
• Sleek Yet Strong: Slim profile ensures it feels just right in your hand—without adding bulk
• Style Meets Durability: Designed for those who want serious protection without compromising on looks
Shipping Policy
SHIPPING POLICY
1. ORDER PROCESSING
Once your order is placed on creamcases.com, it goes through the following process:
Order confirmation
Quality check of products
Secure packaging
Dispatch to our delivery partner
Orders are processed within 2–3 business days.
2. DELIVERY PROCESS
After dispatch:
Your order is handed over to our trusted courier partners
Delivery is made to your provided shipping address
If delivery issues occur, the courier may contact you directly
3. DELIVERY TIME
Standard delivery time: 5–10 business days
Delivery time may vary based on location and courier delays
During sale periods or high order volume, dispatch may take slightly longer.
4. SHIPPING COVERAGE
We currently ship across India only.
5. TRACKING YOUR ORDER
Once your order is shipped, you will receive:
Tracking ID
Courier partner details
You can track your order after 24 hours of dispatch.
6. PACKAGING
We ensure safe and secure packaging:
Products are packed in protective mailers or boxes
Each item is wrapped securely to prevent damage during transit
Fragile items receive additional protection
We aim to deliver every product in perfect condition.
7. SHIPPING CHARGES
Free shipping on all prepaid orders
Cash on Delivery (COD) orders include a ₹100 additional charge
8. CASH ON DELIVERY (COD)
COD is available in selected locations
The ₹100 COD fee is non-refundable, even if the order is cancelled or returned (if applicable)
9. DELAYED OR UNDELIVERED ORDERS
Delays may occur due to:
Weather conditions
Courier delays
High order volume
Remote delivery locations
We are not responsible for courier-side delays but will assist you in tracking your order.
10. WRONG ADDRESS / DELIVERY ISSUES
Please ensure correct address and contact details at checkout
We are not responsible for failed deliveries due to incorrect information provided by the customer
11. CONTACT US
For shipping-related queries:
📧 Email: hicreamcases@gmail.com
📞 Phone: 9833436226
Order Cancellations Policy
ORDER CANCELLATION POLICY
1. ORDER CANCELLATION
Please do not worry. If you wish to cancel your order, you may do so within 4 hours of placing the order.
After this time, your order may already be processed and cannot be cancelled.
2. HOW TO CANCEL YOUR ORDER
To request cancellation, please:
📧 Email us at: hicreamcases@gmail.com
Include the following details:
Order number
Registered name
Reason for cancellation
3. REORDERING AFTER CANCELLATION
If you cancel an order and wish to place a new one, you can do so anytime.
Please note:
The new order will be processed as a fresh order
Product availability and price may vary at the time of reorder
4. REFUND POLICY (FOR PREPAID ORDERS)
If your order has been successfully cancelled:
Refunds will be processed to the original payment method
Refunds may take up to 10 working days, depending on your bank or payment gateway
5. CASH ON DELIVERY (COD) ORDERS
We reserve the right to cancel COD orders in the following cases:
Fake or incomplete address
Call not answered for confirmation
Non-serviceable location
Product unavailability
6. COD DELIVERY RESTRICTIONS
We do not deliver COD orders to:
Banks
Shopping malls
Food courts
Bus stands
Airports
Hospitals
Temples
Railway stations
7. NON-SERVICEABLE LOCATIONS
COD may not be available in:
North East India
Andaman & Nicobar Islands
Leh region
Delivery is available only to valid residential or commercial addresses.
8. CONTACT US
For any cancellation or support:
📧 Email: hicreamcases@gmail.com
Return And Refund Policy
EASY RETURN, REPLACEMENT & REFUND POLICY
1. OUR PROMISE – EASY RETURNS
At creamcases.com, we aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase, we offer an easy return and replacement process under the conditions below.
2. RETURN ELIGIBILITY
You can request a return or replacement if:
The product is damaged, defective, or has a fitting issue
The wrong product was delivered
The request is raised within 72 hours of delivery
The product must be:
Unused
In original packaging
3. EASY RETURN PROCESS
To initiate a return:
Email us at hicreamcases@gmail.com
Share:
Order ID
Issue details
Unboxing video (mandatory for damage claims)
Our team will review and respond within 24–48 hours
4. REPLACEMENT & REFUND
Replacement:
If the issue is verified, we will arrange a free replacement
Refund:
If replacement is not available, you can opt for a full refund
5. NON-RETURNABLE CASES
Returns/refunds are not applicable in the following cases:
Wrong phone model selected by customer
Incorrect customization (name, design, etc.)
Minor color variation due to screen differences
Request raised after 72 hours
6. ORDER CANCELLATION
Orders can be cancelled within 2 hours of placing the order
After that, cancellation may not be possible due to order processing
7. SHIPPING & PICKUP
For eligible returns, we may arrange a reverse pickup
If reverse pickup is unavailable, customers may need to ship the product to us (instructions will be provided)
8. REFUND TIMELINE
Refunds are processed within 5–7 business days after approval
The time for credit depends on your bank/payment provider
9. IMPORTANT NOTES
Claims without proper proof (video/images) may not be accepted
We reserve the right to reject fraudulent or abusive claims
10. CONTACT US
📧 Email: hicreamcases@gmail.com
📞 Phone: 9833436226
By placing an order on creamcases.com, you agree to this policy.