Shipping Policy
SHIPPING POLICY
1. ORDER PROCESSING
Once your order is placed on creamcases.com, it goes through the following process:
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Order confirmation
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Quality check of products
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Secure packaging
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Dispatch to our delivery partner
Orders are processed within 2–3 business days.
2. DELIVERY PROCESS
After dispatch:
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Your order is handed over to our trusted courier partners
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Delivery is made to your provided shipping address
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If delivery issues occur, the courier may contact you directly
3. DELIVERY TIME
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Standard delivery time: 5–10 business days
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Delivery time may vary based on location and courier delays
During sale periods or high order volume, dispatch may take slightly longer.
4. SHIPPING COVERAGE
We currently ship across India only.
5. TRACKING YOUR ORDER
Once your order is shipped, you will receive:
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Tracking ID
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Courier partner details
You can track your order after 24 hours of dispatch.
6. PACKAGING
We ensure safe and secure packaging:
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Products are packed in protective mailers or boxes
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Each item is wrapped securely to prevent damage during transit
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Fragile items receive additional protection
We aim to deliver every product in perfect condition.
7. SHIPPING CHARGES
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Free shipping on all prepaid orders
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Cash on Delivery (COD) orders include a ₹100 additional charge
8. CASH ON DELIVERY (COD)
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COD is available in selected locations
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The ₹100 COD fee is non-refundable, even if the order is cancelled or returned (if applicable)
9. DELAYED OR UNDELIVERED ORDERS
Delays may occur due to:
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Weather conditions
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Courier delays
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High order volume
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Remote delivery locations
We are not responsible for courier-side delays but will assist you in tracking your order.
10. WRONG ADDRESS / DELIVERY ISSUES
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Please ensure correct address and contact details at checkout
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We are not responsible for failed deliveries due to incorrect information provided by the customer
11. CONTACT US
For shipping-related queries:
📧 Email: hicreamcases@gmail.com
📞 Phone: 9833436226