Grievance Redressal Policy

GRIEVANCE REDRESSAL POLICY

At creamcases.com, we are committed to resolving customer concerns fairly and promptly.

GRIEVANCE OFFICER

You may contact our grievance team for any complaints related to:

  • Orders

  • Payments

  • Refunds

  • Privacy concerns

📧 Email: hicreamcases@gmail.com
📞 Phone: 9833436226

RESPONSE TIME

We aim to respond to all complaints within:

  • 24–72 hours

DATA PROTECTION COMPLIANCE

We comply with applicable Indian data protection laws, including the
Digital Personal Data Protection Act, 2023.

Your personal data is:

  • Collected only for necessary business purposes

  • Stored securely

  • Shared only with trusted service providers

RESOLUTION PROCESS

Upon receiving a complaint:

  1. We acknowledge your request

  2. Investigate the issue

  3. Provide a resolution or update

  4. Close the complaint once resolved

We value your trust and aim to ensure a smooth experience.