Return And Refund Policy

EASY RETURN, REPLACEMENT & REFUND POLICY

1. OUR PROMISE – EASY RETURNS

At creamcases.com, we aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase, we offer an easy return and replacement process under the conditions below.

2. RETURN ELIGIBILITY

You can request a return or replacement if:

The product is damaged, defective, or has a fitting issue
The wrong product was delivered
The request is raised within 72 hours of delivery

The product must be:

Unused
In original packaging

3. EASY RETURN PROCESS

To initiate a return:

Email us at hicreamcases@gmail.com
Share:
- Order ID
- Issue details
- Unboxing video (mandatory for damage claims)
Our team will review and respond within 24–48 hours

4. REPLACEMENT & REFUND

Replacement:
If the issue is verified, we will arrange a free replacement
Refund:
If replacement is not available, you can opt for a full refund

5. NON-RETURNABLE CASES

Returns/refunds are not applicable in the following cases:

Wrong phone model selected by customer
Incorrect customization (name, design, etc.)
Minor color variation due to screen differences
Request raised after 72 hours

6. ORDER CANCELLATION

Orders can be cancelled within 2 hours of placing the order
After that, cancellation may not be possible due to order processing

7. SHIPPING & PICKUP

For eligible returns, we may arrange a reverse pickup
If reverse pickup is unavailable, customers may need to ship the product to us (instructions will be provided)