Privacy Policy

PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy outlines how creamcases.com (“we”, “us”, “our”) collects, uses, processes, and protects your Personal Data when you use our website, mobile applications, and related services (collectively, the “Platform”).

We are committed to safeguarding your privacy and ensuring compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant regulations.

2. WHO WE ARE

creamcases.com is a business engaged in selling and marketing mobile accessories through its online platform and offline channels.

Registered Office:
Cristal Plaza Premises Co-Op. Soc. Ltd, Room-A,
Link Road, Opp. Infinity Mall,
Andheri West, Mumbai – 400053, India

3. ROLE WE PLAY

For most activities, we act as a Data Fiduciary (Data Controller), meaning we determine how and why your Personal Data is processed.

In certain cases, we may act as a Data Processor on behalf of third parties.

4. PERSONAL DATA WE COLLECT

A. Information You Provide

Name, email address, phone number
Shipping and billing address
Date of birth (if applicable)
Profile details
Payment details (processed securely via third-party gateways)

B. Automatically Collected Information

IP address and device information
Browser type and operating system
Website usage data (pages viewed, clicks, time spent)
Location data (approximate)

C. Information from Third Parties

Delivery partners (updated address details)
Payment providers
Social login providers (Google, Facebook, etc.)

5. PURPOSE OF DATA COLLECTION

We use your Personal Data for:

Processing orders and payments
Delivering products and services
Customer support and communication
Personalization and recommendations
Marketing and promotional communication (with consent)
Improving website performance and user experience
Fraud prevention and security

6. LAWFUL BASIS FOR PROCESSING

We process your Personal Data based on:

Your consent
Performance of a contract (e.g., order fulfillment)
Legal obligations
Our legitimate business interests

You may withdraw your consent at any time by contacting us.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enable core website functionality
Remember user preferences
Analyze website performance
Provide personalized content and ads

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. DATA SHARING AND DISCLOSURE

We may share your data with:

Payment gateways (e.g., Cashfree, Razorpay)
Logistics and delivery partners
Analytics providers
Customer support tools
Government or legal authorities (when required by law)

We ensure all third parties handle your data securely and only for authorized purposes.

9. CROSS-BORDER DATA TRANSFER

Your data may be transferred and stored outside India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. DATA RETENTION

We retain your Personal Data:

As long as your account is active
For up to 5 years after your last transaction (or as required by law)
For legal, tax, or regulatory purposes

After this period, data is securely deleted or anonymized.

11. DATA SECURITY

We implement appropriate technical and organizational measures, including:

Encryption of sensitive data
Secure servers and firewalls
Access controls and monitoring

Despite this, no system is 100% secure, and we cannot guarantee absolute security.

12. YOUR RIGHTS

Under applicable laws, you have the right to:

Access your Personal Data
Correct inaccurate or incomplete data
Request deletion of your data
Withdraw consent
File a grievance

To exercise these rights, contact us at the email below.

13. CHILDREN’S PRIVACY

Our platform is intended for users 18 years and above. We do not knowingly collect Personal Data from minors. If such data is identified, it will be deleted promptly.