Galaxy Ultra Series Luxury Monogram Pattern Designer Hard Back Case

Phone Model	S26 Ultra, S25 Ultra, S24 Ultra

PRIVACY POLICY

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1. INTRODUCTION

This Privacy Policy outlines how creamcases.com (“we”, “us”, “our”) collects, uses, processes, and protects your Personal Data when you use our website, mobile applications, and related services (collectively, the “Platform”).

We are committed to safeguarding your privacy and ensuring compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant regulations.

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2. WHO WE ARE

creamcases.com is a business engaged in selling and marketing mobile accessories through its online platform and offline channels.

Registered Office:
Cristal Plaza Premises Co-Op. Soc. Ltd, Room-A,
Link Road, Opp. Infinity Mall,
Andheri West, Mumbai – 400053, India

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3. ROLE WE PLAY

For most activities, we act as a Data Fiduciary (Data Controller), meaning we determine how and why your Personal Data is processed.

In certain cases, we may act as a Data Processor on behalf of third parties.

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4. PERSONAL DATA WE COLLECT

A. Information You Provide

• Name, email address, phone number

• Shipping and billing address

• Date of birth (if applicable)

• Profile details

• Payment details (processed securely via third-party gateways)

B. Automatically Collected Information

• IP address and device information

• Browser type and operating system

• Website usage data (pages viewed, clicks, time spent)

• Location data (approximate)

C. Information from Third Parties

• Delivery partners (updated address details)

• Payment providers

• Social login providers (Google, Facebook, etc.)

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5. PURPOSE OF DATA COLLECTION

We use your Personal Data for:

• Processing orders and payments

• Delivering products and services

• Customer support and communication

• Personalization and recommendations

• Marketing and promotional communication (with consent)

• Improving website performance and user experience

• Fraud prevention and security

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6. LAWFUL BASIS FOR PROCESSING

We process your Personal Data based on:

• Your consent

• Performance of a contract (e.g., order fulfillment)

• Legal obligations

• Our legitimate business interests

You may withdraw your consent at any time by contacting us.

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7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enable core website functionality

• Remember user preferences

• Analyze website performance

• Provide personalized content and ads

You can manage cookie preferences through your browser settings or our cookie consent banner.

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8. DATA SHARING AND DISCLOSURE

We may share your data with:

• Payment gateways (e.g., Cashfree, Razorpay)

• Logistics and delivery partners

• Analytics providers

• Customer support tools

• Government or legal authorities (when required by law)

We ensure all third parties handle your data securely and only for authorized purposes.

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9. CROSS-BORDER DATA TRANSFER

Your data may be transferred and stored outside India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

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10. DATA RETENTION

We retain your Personal Data:

• As long as your account is active

• For up to 5 years after your last transaction (or as required by law)

• For legal, tax, or regulatory purposes

After this period, data is securely deleted or anonymized.

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11. DATA SECURITY

We implement appropriate technical and organizational measures, including:

• Encryption of sensitive data

• Secure servers and firewalls

• Access controls and monitoring

Despite this, no system is 100% secure, and we cannot guarantee absolute security.

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12. YOUR RIGHTS

Under applicable laws, you have the right to:

• Access your Personal Data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent

• File a grievance

To exercise these rights, contact us at the email below.

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13. CHILDREN’S PRIVACY

Our platform is intended for users 18 years and above. We do not knowingly collect Personal Data from minors. If such data is identified, it will be deleted promptly.

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14. THIRD-PARTY LINKS

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

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15. GRIEVANCE OFFICER

As per applicable laws:

Grievance Officer – Customer Services
Phone: 9833436226
Email: hicreamcases@gmail.com

We aim to respond to all grievances within a reasonable timeframe.

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16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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17. CONTACT US

For any questions or concerns regarding this Privacy Policy:

Email: hicreamcases@gmail.com

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By using our Platform, you agree to the terms of this Privacy Policy.